Returns & refunds

Thirty days from delivery to return anything that doesn't fit or isn't quite right. Free returns within Europe and the UK; cost-price returns from the US and rest of world.

How it works

1. Start your return at Account → Orders , or write to returns@example.com if you checked out as a guest.
2. We send you a pre-paid return label by email.
3. Pack the items in their original packaging, tape the label on the outside, drop at any [carrier] point.
4. We refund to your original payment method within 3 working days of receiving the parcel.

What's eligible

• Unworn items in their original packaging with tags attached.
• Sale items at full refund (same as full-price).
• Faulty items — outside the 30-day window, get in touch and we'll sort something out.

What's not

• Personalised items, where we've engraved or monogrammed at your request.
• Underwear and swimwear, for hygiene reasons.
• Gift cards.

Exchanges

Easier to refund the original order and place a new one — that way the new piece ships as soon as you order, not after we receive your return. Stock allowing, of course.

Faulty or damaged

Write to returns@example.com with a photo and your order number. We'll arrange collection and either replace or refund — your choice.